Frequently Asked Questions

1. Can I exchange a product?

Yes, you can request an exchange within 7 days of receiving your order, provided the product is unused and in its original condition.

2. Can I return a product?

Yes, returns are accepted within 7 days of delivery, subject to the return policy conditions.

3. Can I return coffee after opening it?

Due to the nature of consumable products, coffee cannot be returned or exchanged once opened unless there is a defect.

4. Who pays for shipping?

The customer covers shipping costs for exchanges and returns unless there is a defect or an error in the order.

5. How long does it take to process a refund?

Refunds are processed within 3–7 business days via the original payment method.

6. What if I receive a wrong or defective item?

Please contact us immediately, and we will resolve the issue and compensate you accordingly.

7. Can custom products be returned or exchanged?

Custom-made products cannot be returned or exchanged unless they are defective.